FAQ

Where do your products come from?

Our products are customized and manufactured in the largest factories in the sleeves market.

Are your products acid free and PVC free?

All our products are acid free and PVC free unless otherwise specified. The products are made from polypropylene.

Do you ship worldwide?

We currently offer shipping within France and to several European countries, utilizing services such as Mondial Relay, Chronopost, Happy Post, Relais Colis, and Delivengo, depending on the destination country.

How much is shipping?

The shipping cost is provided during the checkout process. For delivery point, you will need to complete the payment before selecting your point relay.

How long will it take for my order to arrive?

We require 3 business days to process and prepare your order before shipping. Please note that this timeframe does not include weekends and public holidays. 

We cannot be held responsible for any delays caused by the carrier. Any delays in delivery are solely the carrier’s responsibility.

Are there any customs fees?

For most European countries, there are no customs fees. However, shipments to the UK may incur customs charges. Our warehouse is based in France.

Can I organize a group order (GO)?

Yes, you can organize a group order (GO), and it is even recommended for countries where shipping costs are unfortunately high. You can place an order directly by noting in the comments section that it is for a GO, or simply send us a message via social media. Please note that we are not responsible for the person hosting the GO. Be careful about whom you give your money to. Freebies will be given to both the GO host and the joiners.